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Terms & Conditions


Terms & Conditions Payment Once a booking has been confirmed, an invoice will be processed and sent to the person named on the booking form. We ask that payment is made at least two weeks in advance of your booking. If you book less than two weeks before the date of the session, please contact us to make payments arrangements. Cancellation and Changes Cancellation Policy: Schools groups are able to cancel and receive a refund up to 30 working days prior to the session. Schools wishing to cancel less than 30 working days prior to the session will be charged the full amount of the visit. Changes to Your Booking Policy: Schools are able to change the date of their visit and re-book free of charge up to 30 working days prior to the session. Schools wishing to make changes less than 30 working days prior to the booked session will be charged the full amount of the original session as well as the cost for any sessions subsequently booked. If no notice has been given within the above-mentioned period, we will assume you are able to attend the visit and will charge 100% of the total costs for non-appearance. If you need to cancel/change the date of your booking due to bad weather, transport problems, or any other circumstances outside of our control, the cancellation charge still applies. All cancellations/changes must be made in writing to Hannah@florence-nightingale.co.uk or calling 020 7188 4400. On very rare occasions, we may need to cancel activities due to unforeseen circumstances. If this happens we will contact schools as soon as we can, and offer alternatives where possible. If schools have already paid and cannot take up our suggested alternatives, we will give a full refund. Behaviour Respecting the space in which you are visiting is vital for the preservation and longevity of our collection, for ensuring the comfort and enjoyment of all visitors here and for ensuring your own safety. We ask teachers to remind their pupils of the following before their visit: Please follow any instructions provided by Museum staff Please treat the Museum’s spaces and collections with care and respect Please walk, don’t run Please respect others enjoying their visit Please dispose of litter in the bins provided Please stay with your group at all times In making your booking with the Florence Nightingale Museum, you agree that your group will abide by this code. Please ensure all accompanying adults are aware of the code and that children are well supervised throughout their visit. If the behaviour of anyone in a school group adversely affects the safety or enjoyment of other students, visitors or staff, we may need to stop the activity and/or require the school group to leave. We will not provide a refund in these circumstances. Adult Supervision We require a supervision level of 1:5 for primary schools. The session cost includes

Terms & Conditions2019-12-19T11:15:43+00:00