Terms & Conditions

Payment

As we navigate new ways of working with COVID-19, teachers must ensure that in-school bookings are authorised by the school and relevant senior staff before making their booking. The Florence Nightingale Museum cannot be held liable for covering the costs of a session in instances where schools book and then wish to cancel because relevant permissions with head teachers or parents are unable to be secured.

Once a booking has been confirmed, an invoice will be processed and sent to the person named on the booking form.

We ask that payment is made at least two weeks in advance of your booking. If you book less than two weeks before the date of the session, please contact us to make payments arrangements.

Cancellation and Changes

Cancellation Policy:

  • Schools groups are able to cancel and receive a refund up to 14 working days prior to the session.
  • Schools wishing to cancel less than 14 working days prior to the session will be charged the full amount of the visit.

Changes to Your Booking Policy:

  • Schools are able to change the date of their visit but any changes must be made within 7 working days of the session.
  • Schools wishing to make changes to the ‘Meet Mary Seacole’ workshop can make changes up to 48 hours before the session without financial penalty. If changes are made within less than this time, a fee will apply as the Museum works with an external drama company who supplies the actor. The school will be charged the value of the actor’s fee and admin charges which equates to £250

If no notice has been given within the above-mentioned period, we will assume you are able to attend the visit and will charge 100% of the total costs for non-appearance.

If you need to cancel/change the date of your booking due to bad weather, transport problems, or any other circumstances outside of our control, the cancellation charge still applies. All cancellations/changes must be made in writing to Hannah@florence-nightingale.co.uk or calling 020 7188 4400.

On very rare occasions, we may need to cancel activities due to unforeseen circumstances. If this happens we will contact schools as soon as we can, and offer alternatives where possible. If schools have already paid and cannot take up our suggested alternatives, we will give a full refund.

Behaviour

Respecting the space in which you are visiting is vital for the preservation and longevity of our collection, for ensuring the comfort and enjoyment of all visitors here and for ensuring your own safety.

We ask teachers to remind their pupils of the following before their visit:

  • Please follow any instructions provided by Museum staff
  • Please treat the Museum’s spaces and collections with care and respect
  • Please walk, don’t run
  • Please respect others enjoying their visit
  • Please dispose of litter in the bins provided
  • Please stay with your group at all times

In making your booking with the Florence Nightingale Museum, you agree that your group will abide by this code. Please ensure all accompanying adults are aware of the code and that children are well supervised throughout their visit.

If the behaviour of anyone in a school group adversely affects the safety or enjoyment of other students, visitors or staff, we may need to stop the activity and/or require the school group to leave. We will not provide a refund in these circumstances.

Adult Supervision

We require a supervision level of 1:5 for primary schools. The session cost includes entry for up 6 accompanying adults, excluding any 1:1 SEN support. Please let us know, via your booking form, how many adults will be in attendance on the day.

Accompanying adults are responsible for supervising small groups during the visit, so please ensure all adults in attendance are aware of their responsibilities. Museum staff & volunteers are unable to supervise school children.

Useful Links

Email info
A Visit with Miss Nightingale
Essential Information – A Visit with Miss Nightingale
Flo on the Road
Meet Mary Seacole
Essential Information – In School Session