Online Sales Terms and Conditions Thank you for visiting the Florence Nightingale Museum online shop. These terms and conditions apply to the sale and purchase of goods via our account on https://florence-nightingale-museum.merlintickets.co.uk/. Please read these terms and conditions carefully before ordering any goods. You should understand that by placing an order for any of our goods you agree to be bound by these terms and conditions. About Us https://florence-nightingale-museum.merlintickets.co.uk/ is the trading account operated by the Florence Nightingale Museum Trust on the museum’s website. Charity Number: 299576 VAT Number: 494 553 119. Our registered office is at: 2 Lambeth Palace Road, London SE1 7EW All profits made by the Florence Nightingale Museum are returned to help support its work and keep Nightingale’s legacy alive. References in these terms and conditions to "we" or "us" means Florence Nightingale Museum. Contract formation All orders for goods must be made online via our website https://florence-nightingale-museum.merlintickets.co.uk/. Your order is an offer to us to purchase the goods subject to these terms and conditions and is subject to acceptance by us. Your order is only accepted by us and a contract formed between you and us for the purchase of goods (a “Contract”) when we issue an e-mail confirming dispatch of the goods (the ”Confirmation”). Availability All goods offered on this website are subject to availability. If we are out of stock, we will inform you by e-mail to the email address you have provided to us and offer you a new delivery date or a full refund within thirty (30) days. If for any reason beyond our reasonable control we are unable to supply the goods or any of them to you we will notify you at the earliest opportunity by email to the e-mail address you have provided to us. Specifications on the website for goods are meant as general descriptions and are not intended to be binding. Pricing & Payment The prices payable for the goods are the prices set out on our website at the /me that you place an order (the “Price”). The Price is quoted in £ (pounds sterling) and is inclusive of VAT but does not include our charges for delivery of the goods which will be charged at the rates applicable at the rate you place your order. We endeavour to ensure that all prices on our website are accurate. If, however, there is a pricing error we will inform you by e-mail and: (a) where the correct price is lower, refund the difference; where the correct price is higher, you will have the option of: cancelling the order and we will offer you a refund; or confirming the order at the correct price. We have no obligation to supply goods to you at the incorrect price. We reserve the right at any /me to vary the Price to reflect any increase in costs to us which is attributable to factors beyond our control; including, but not limited to, any variation in the cost of