Online Sales Privacy Policy Privacy & Cookies Policy This privacy policy sets out how The Florence Nightingale Museum uses and protects any information that you give The Florence Nightingale Museum when you use this website and https://florence-nightingale-museum.merlintickets.co.uk/. The Florence Nightingale Museum is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Florence Nightingale Museum may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 28 June 2022. What we collect We may collect the following information: – contact information including email address – demographic information such as postcode – other information relevant to customer surveys and/or offers – We will also collect and hold information about any contact you have with us as a visitor, customer or supporter of the Florence Nightingale Museum, and may consist of details of: ticket purchase and event registration / attendance; online retail purchases; contact preferences; gift information, including Direct Debit bank details where applicable; Gift Aid status; details of correspondence sent to you, or received from you; donor status and associated information; where relevant, employment information, professional activities and selected media coverage. We do not store any credit or debit card details. What we do with the information we gather We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: – Internal record keeping. – To fulfil requests – such as ticket or product orders, or to contact you regarding such requests or services. – We may use the information to improve our products and services. Security We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Links to other websites Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. Controlling your personal information You may choose to restrict the collection or use of your personal information in the following ways: – whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

Online Sales Terms and Conditions Thank you for visiting the Florence Nightingale Museum online shop. These terms and conditions apply to the sale and purchase of tickets via our account on https://florence-nightingale-museum.merlintickets.co.uk/. Please read these terms and conditions carefully before ordering any tickets. You should understand that by placing an order for any of our tickets you agree to be bound by these terms and conditions. About Us https://florence-nightingale-museum.merlintickets.co.uk/ is the trading account operated by the Florence Nightingale Museum Trust on the museum’s website. Charity Number: 299576 VAT Number: 494 553 119. Our registered office is at: 2 Lambeth Palace Road, London SE1 7EW All profits made by the Florence Nightingale Museum are returned to help support its work and keep Nightingale’s legacy alive. References in these terms and conditions to "we" or "us" means Florence Nightingale Museum. Contract formation All orders for tickets must be made online via our website https://florence-nightingale-museum.merlintickets.co.uk/. Your order is an offer to us to purchase the goods subject to these terms and conditions and is subject to acceptance by us. Your order is only accepted by us and a contract formed between you and us for the purchase of goods (a “Contract”) when we issue an e-mail confirming dispatch of the goods (the ”Confirmation”). Availability All goods offered on this website are subject to availability. Specifications on the website for goods are meant as general descriptions and are not intended to be binding. Opening hours may change at short notice due to circumstances beyond our control. In these instances, we will make every effort to communicate any changes in advance by notification on our website at postalmuseum.org or via email. Pricing & Payment The prices payable for the goods are the prices set out on our website at the /me that you place an order (the “Price”). The Price is quoted in £ (pounds sterling) and is inclusive of VAT. We endeavour to ensure that all prices on our website are accurate. If, however, there is a pricing error we will inform you by e-mail and: (a) where the correct price is lower, refund the difference; where the correct price is higher, you will have the option of: cancelling the order and we will offer you a refund; or confirming the order at the correct price. We have no obligation to supply goods to you at the incorrect price. We reserve the right at any /me to vary the Price to reflect any increase in costs to us which is attributable to factors beyond our control; including, but not limited to, any variation in the cost of materials, transport, labour or other production costs, duties or taxes. We shall notify you of any such price increase prior to delivery and you may then cancel the order (or part thereof) relating to such goods at any time prior to delivery without incurring any charges in respect of such cancellation. The Price together with the applicable delivery charge will be payable by you at

Online Sales Terms and Conditions Thank you for visiting the Florence Nightingale Museum online shop. These terms and conditions apply to the sale and purchase of goods via our account on https://florence-nightingale-museum.merlintickets.co.uk/. Please read these terms and conditions carefully before ordering any goods. You should understand that by placing an order for any of our goods you agree to be bound by these terms and conditions. About Us https://florence-nightingale-museum.merlintickets.co.uk/ is the trading account operated by the Florence Nightingale Museum Trust on the museum’s website. Charity Number: 299576 VAT Number: 494 553 119. Our registered office is at: 2 Lambeth Palace Road, London SE1 7EW All profits made by the Florence Nightingale Museum are returned to help support its work and keep Nightingale’s legacy alive. References in these terms and conditions to "we" or "us" means Florence Nightingale Museum. Contract formation All orders for goods must be made online via our website https://florence-nightingale-museum.merlintickets.co.uk/. Your order is an offer to us to purchase the goods subject to these terms and conditions and is subject to acceptance by us. Your order is only accepted by us and a contract formed between you and us for the purchase of goods (a “Contract”) when we issue an e-mail confirming dispatch of the goods (the ”Confirmation”). Availability All goods offered on this website are subject to availability. If we are out of stock, we will inform you by e-mail to the email address you have provided to us and offer you a new delivery date or a full refund within thirty (30) days. If for any reason beyond our reasonable control we are unable to supply the goods or any of them to you we will notify you at the earliest opportunity by email to the e-mail address you have provided to us. Specifications on the website for goods are meant as general descriptions and are not intended to be binding. Pricing & Payment The prices payable for the goods are the prices set out on our website at the /me that you place an order (the “Price”). The Price is quoted in £ (pounds sterling) and is inclusive of VAT but does not include our charges for delivery of the goods which will be charged at the rates applicable at the rate you place your order. We endeavour to ensure that all prices on our website are accurate. If, however, there is a pricing error we will inform you by e-mail and: (a) where the correct price is lower, refund the difference; where the correct price is higher, you will have the option of: cancelling the order and we will offer you a refund; or confirming the order at the correct price. We have no obligation to supply goods to you at the incorrect price. We reserve the right at any /me to vary the Price to reflect any increase in costs to us which is attributable to factors beyond our control; including, but not limited to, any variation in the cost of

Terms & Conditions Payment Teachers must ensure that all bookings are authorised by the school and relevant senior staff before making their booking. The Florence Nightingale Museum cannot be held liable for covering the costs of a session in instances where schools book and then wish to cancel because relevant permissions with head teachers or parents are unable to be secured. Once a booking has been confirmed, an invoice will be processed and sent to the person named on the booking form. We ask that payment is made at least two weeks in advance of your booking. If you book less than two weeks before the date of the session, please contact us to make payments arrangements. Cancellation and Changes Cancellation Policy: Schools groups are able to cancel and receive a refund up to 30 days prior to the session. Schools wishing to cancel less than 30 days prior to the session will be charged the full amount of the visit. If you need to cancel/change the date of your booking due to bad weather, transport problems, or any other circumstances outside of our control, the cancellation charge still applies. All cancellations/changes must be made in writing to laura@florence-nightingale.co.uk.  On very rare occasions, we may need to cancel activities due to unforeseen circumstances. If this happens we will contact schools as soon as we can, and offer alternatives where possible. If schools have already paid and cannot take up our suggested alternatives, we will give a full refund. Behaviour Respecting the space in which you are visiting is vital for the preservation and longevity of our collection, for ensuring the comfort and enjoyment of all visitors here and for ensuring your own safety. If visiting the museum we ask teachers to remind their pupils of the following before their visit: Please follow any instructions provided by Museum staff Please treat the Museum’s spaces and collections with care and respect Please walk, don’t run Please respect others enjoying their visit Please dispose of litter in the bins provided Please stay with your group at all times In making your booking with the Florence Nightingale Museum, you agree that your group will abide by this code. Please ensure all accompanying adults are aware of the code and that children are well supervised throughout their visit. If the behaviour of anyone in a school group adversely affects the safety or enjoyment of other students, visitors or staff, we may need to stop the activity and/or require the school group to leave. We will not provide a refund in these circumstances. If we are visiting your school in person or via an online platform, we expect respect for our actors from all staff and students. School staff are ultimately responsible for the behaviour of their students and our actors reserve the right to cut a session short if behaviour is disruptive to the session and school staff are not trying

Primary School session

Primary School session

Digital Primary School Session

See our range of workshops

See our range of workshops