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Accessibility

Online Sales Privacy Policy Privacy & Cookies Policy This privacy policy sets out how The Florence Nightingale Museum uses and protects any information that you give The Florence Nightingale Museum when you use this website and https://florence-nightingale-museum.merlintickets.co.uk/. The Florence Nightingale Museum is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Florence Nightingale Museum may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 28 June 2022. What we collect We may collect the following information: – contact information including email address – demographic information such as postcode – other information relevant to customer surveys and/or offers – We will also collect and hold information about any contact you have with us as a visitor, customer or supporter of the Florence Nightingale Museum, and may consist of details of: ticket purchase and event registration / attendance; online retail purchases; contact preferences; gift information, including Direct Debit bank details where applicable; Gift Aid status; details of correspondence sent to you, or received from you; donor status and associated information; where relevant, employment information, professional activities and selected media coverage. We do not store any credit or debit card details. What we do with the information we gather We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: – Internal record keeping. – To fulfil requests – such as ticket or product orders, or to contact you regarding such requests or services. – We may use the information to improve our products and services. Security We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Links to other websites Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. Controlling your personal information You may choose to restrict the collection or use of your personal information in the following ways: – whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes