Covid 19 advice for visitors

Florence Nightingale instigated the Wash Your Hands message in her Notes On Nursing in 1859 so you won’t be surprised to learn that we’re asking you to follow her advice when you visit us. To make sure you do it properly, Florence herself will greet you on arrival to show you how it’s done (be warned, she can be quite strict!). She also campaigned for decades for improved cleanliness for better public health, so we’ll be following in her footsteps to keep you safe during your visit.

Your visit
We are delighted to be reopening on August 1 from Thursdays to Sundays, 10.15 to 16.30.

We are operating a pre-booked ticketing system to limit the number of people in the museum at any one time. Please click here to book your tickets for your chosen time slot (sorry, but no turn-up-at-the-door tickets are on sale for now). Pass holders and those entitled to free entry must also pre-book using this system. To allow for social distancing a maximum of 15 visitors will be allowed during each time slot. To ensure you have time to see everything and browse in our shop each visit will be 75 minutes.

We will be asking all visitors to observe social distancing of at least 1m+. Signage will be in place to remind visitors (we know it’s difficult to remember when you’re engrossed in looking at the actual lamp Nightingale carried during the Crimean War!).

Florence Nightingale will greet you on arrival to ensure you all know how to wash your hands properly and sanitiser will be available throughout the museum. You can ask her about her life, but in line with current guidelines unfortunately we cannot offer tours or performances just now.

If you wish to visit as a group (max. 15 people) this is possible but you will need to pre-book timed ticket slots for each member of your group and social distancing guidelines must be followed at all times.

Enhanced safety measures
– Please wash your hands when you arrive and use the hand sanitiser we’ve provided throughout the museum. Hydroalcoholic gel will be provided at the entrance.
– Please bring your own mask if you wish to wear one
– We have installed a splash-screen at our admission desk where you show your pre-booked ticket
– Only contactless payment will be allowed in our shop. You can browse the shop online before you come.
– We have organised a professional deep clean of the museum prior to opening and professional cleaning will continue twice a day
– Headphones and digital/touch screens will be cleaned regularly throughout the day
– Staff and volunteers will be on hand to offer advice
– Our cloakroom will be closed and no large bags will be allowed in the museum/galleries
– Prams and strollers will be allowed in the galleries
– Our Family Trail will not be available at the museum so feel free to download one before you arrive
– Our Covid Risk Assesment 2020 is available for you to read here
– We have been awarded the Visit Britain Good To Go mark re our Covid 19 preparations